FAQs
From product related queries or learning how to use the products, shipping related inquiries or payment related doubts, we got it covered here.
We want our artists to have a fun filled time as they immerse in creativity. For doubts and questions, guidance and advice, we are always available.
Check out these FAQs to find answers to your queries and in case your query is not listed here, please drop us an e-mail with your question at contact@pourfect.in
We try our best to respond within 24-48 hours. Please bear with us in case of any delays.
Keep getting #pourfectpour
Product related queries
How to use Pourfect epoxy systems or HydroCast?
You will find every detail about how to use the product in individual product page along with all the technical parameters. You can also visit 'How to use 101' for video tutorials covering basics.
Does Pourfect Art resin meet safety standards?
Yes, totally! Pourfect has been evaluated by the American Society for Testing and Materials (ASTM)and has been designated non-toxic when used as directed and safe for home use. It is a big deal and so so important foe every resin artist to check for the brand that they're using.
What is my resin mix is not curing?
Please ensure that you are measuring Part A and Part B correctly and mixing them in the ratio as specified on the bottles. Mix them well and then pour.
If beyond this, you need advice and guidance, feel free to reach out to us
Shipping related queries
How long does it take to process an order?
We usually process and dispatch the order within 24-48 working hours. Working hours does not include Sundays and any public holidays in the state as well as the nation.
How long will it take to get my order?
Once the order is dispatched, it can take anywhere between 3-7 working days for the parcel to reach you depending on the delivery code and number of working days in between. Note that this is for domestic orders, that is, within India.
Do you ship internationally?
Yes, we do. Please write to us at contact@pourfect.in or reach out on whatsapp at +91-6265449375
How will I know if my order is shipped?
Once picked up from our facility, you will receive an SMS as well as e-mail with your order tracking details. You can use the tracking number to find out the status of your order.
Payment related queries
Do you accept payment through credit card?
Yes, we do. We accept payments by all modes - debit/credit cards, UPI, Gpay, BHIM, PhonePe, Amex, PayTM
Is there a COD (cash on delivery) option?
Yes.
Just that discount code WELCOME10 does not apply if the payment mode is COD.
What do I do if amount is deducted from my bank but the website says payment failed?
This might have happened due to some technical error. It will be resolved by the payment gateway who will transfer the payment back to your bank account within 7 working days.
In case you still face any issue, you can write to us at contact@pourfect.in
I am unable to pay through website. How can I order?
If you want to order and for some rare reason, are unable to use website for payment, please whatsapp us at +91-6265449375 and we will guide you from there